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Thread: Restore - No Hard Drive

  1. #1
    Junior Member
    Join Date
    Jan 2020
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    1

    Restore - No Hard Drive

    We have been using HDM 15 for our disk images to roll out PC's quickly for years with no issues. We purchased a new Dell OptiPlex 3060 Micro Form Factor (MFF) Business Desktop PC, Intel Six/Hexa Core i5-8500T, 16GB RAM, Intel PCIe Nvme 512GB SSD and when we get into the HDM it is only showing the external devices (USB stick, and USB external hard drive) - No internal hard drive. We are booting in UEFI and not legacy. This is the first device we have ever had an issue on, and the only difference is that it's a Micro Form Factor otherwise all specs are the same. Any guidance is greatly appreciated.

  2. #2
    Administrator Max Power's Avatar
    Join Date
    Apr 2017
    Posts
    62

    Re: Restore - No Hard Drive

    Are you booting from Recovery media?
    Looks like it's required to add drivers for this device. You'll ened to repeat Recovery Media creation, check 'Advanced mode' box and add drivers for the internal SSD (in .INF format) when prompted.

  3. #3
    Junior Member
    Join Date
    Apr 2020
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    4

    Re: Restore - No Hard Drive

    Seems like this is the same problem as I encountered with new XPS 13 i.e.

    https://support.paragon-software.com...-7390-notebook

  4. #4
    Senior Member
    Join Date
    Jun 2016
    Posts
    207

    AW: Restore - No Hard Drive

    Please refer to https://support.paragon-software.com...ll=1#post12436

    What's wrong with the solution Max Power contributed?
    Last edited by rtfm; 23.04.20 at 10:25.
    /* Dies ist ein Service Ihres freundlichen Paragon-Support-Teams ;-) / This is a service of your friendly Paragon support team ;-) */

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