The following is what I filed to the customer service.
Now I wasted lot's of time and get to the offline activation server.
I can get a license file by entering the serial and the win7's system ID (not sure will this work,
as their example used win10, the system ID is different format).

but when I turn back to HDMadv16.5,
there is NO WAY to input the license file licenseset.xml

FXXX!!!

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offline activation not working on HDM adv 16.5

For some reason I work with a win7 64bit pro that NEVER get online.

I upgrade my HDM15pro by buying a HDMadv16.5 yesterday.

Before buying, I read this webpage (at bottom).

That page is for HDM16 family (ofcoz I think include HDMadv16.5),
I could do offline activation.
By doing so, when I fire up HDMadv16.5,
there should be a windows with "retry" and "cancel" (as in the
webpage mentioned)

But now when I fire up HDMadv16.5,
there is only "retry" and "exit".

Without the "cancel", i am not able to find the GUID,
and use it with the serial to get a offline activation file for
this system.

Please help me to offline activate my new buy HDMadv16.5
And as I have researched but seems YOUR material is not
update, if finally HDMadv1.65 cant be activated offline,
I WANT a FULL refund.

Thank you.



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https://kb.paragon-software.com/article/2020
Activation Of HDM 16 Product Family