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Thread: What am I doing wrong.....

  1. #1
    Junior Member
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    Jul 2018
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    Prineville
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    Question What am I doing wrong.....

    I had to back up my computer, due to an issue. Microsoft backup was not working, so I asked and then did some searching for a program to help me back up my files. I downloaded paragon b&r 17.

    I have tried everything, to get to my files. I can not get to my files, I have read every post on the forum and tried a bunch of things and I just keep getting nowhere.

    Here is a snapshot of the back up:

    paragon bu.jpg

    I need files off of the back up, I don't really need to restore it. Which I have tried to restore and I get a bsod. I have had to reinstall windows a bunch of times. Everything I need is in those files.

    I created the recovery media builder, I have tried a VM and it doesn't recognize the pvmd file. I have mounted and unmounted, I downloaded paragon hard disk manager 16 and the files stay the same. I need to get to my files so I can get rid of this program. Oh and I have read the whole manual.

    There is not much in the forum for PB&R 17, so if I could please get some help it would be awesome.

    Oh and btw, I am a tech and I have never had this issue before, and usually if I have an issue I am good at figuring it out. I just want to scream right now.

    Thanks in advance.


  2. #2
    Senior Member fireworker's Avatar
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    Aug 2016
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    376

    Re: What am I doing wrong.....

    Hi
    BR17 currently has the preview status.
    BR17 has a new backup format (7.0) that previous versions of Paragon BR/HDM can't to read.
    Quote Originally Posted by cinlev View Post
    I have mounted and unmounted
    If you can mount a backup, your files will be available in Windows Explorer.

  3. #3
    Senior Member fireworker's Avatar
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    Aug 2016
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    Re: What am I doing wrong.....

    Or
    Quote Originally Posted by cinlev View Post
    I created the recovery media
    Boot from it (BR17), start the "Restore backup" wizard, select your backup, select "File and folders" tab then select the files you want to restore.

  4. #4
    Senior Member
    Join Date
    Mar 2017
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    298

    Re: What am I doing wrong.....

    to fireworker
    re: BR 17, new backup format -
    are PROIR backups mountable by BR 17 ???

    also, I assume you've been testing BR 17, any other quirks in it (after we've tried to clean up all the quirks in PHDM 16 :-))

    I was going to test it, but after one post that indicated that the ablity to EXCLUDE folders from a backup was missing (and paragon support indicated that it would be back in the final release), I did not want to test something that was missing items that were going to be put back in, i'd wait for the final version

    thanks
    nick

  5. #5
    Senior Member fireworker's Avatar
    Join Date
    Aug 2016
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    376

    Re: What am I doing wrong.....

    Hi aoz987,
    The desktop version BR17Free can mount only backups from its list, that is, created by itself.
    Recovery version BR17Free can restore any backups Papagon, IMHO.

  6. #6
    Senior Member
    Join Date
    Mar 2017
    Posts
    298

    Re: What am I doing wrong.....

    oki, i'll wait till the phdm 16 update or the phdm 17 release, I need to see if they KEPT the re-re-re-fix for the EXCLUDE FOLDERS in the backup option s (expert options)

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