I had to back up my computer, due to an issue. Microsoft backup was not working, so I asked and then did some searching for a program to help me back up my files. I downloaded paragon b&r 17.

I have tried everything, to get to my files. I can not get to my files, I have read every post on the forum and tried a bunch of things and I just keep getting nowhere.

Here is a snapshot of the back up:

paragon bu.jpg

I need files off of the back up, I don't really need to restore it. Which I have tried to restore and I get a bsod. I have had to reinstall windows a bunch of times. Everything I need is in those files.

I created the recovery media builder, I have tried a VM and it doesn't recognize the pvmd file. I have mounted and unmounted, I downloaded paragon hard disk manager 16 and the files stay the same. I need to get to my files so I can get rid of this program. Oh and I have read the whole manual.

There is not much in the forum for PB&R 17, so if I could please get some help it would be awesome.

Oh and btw, I am a tech and I have never had this issue before, and usually if I have an issue I am good at figuring it out. I just want to scream right now.

Thanks in advance.