My first suggestion would be, if you are going to have a "support" forum, then maybe somebody should be in here actually providing said support.

Seems pretty ridiculous that questions and problems are answered on a pick and choose basis. If it seems like the answer might involve more than a yes or no, or more than 30 words, it gets completely ignored.

A GREAT way to get people to buy your software is to ignore those that are actually trying it out to see if it will work for them before they buy. Have a problem, sorry, you're SOL... Getting an error code? Sorry, too long of a response needed, ignored!