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Thread: Can't seem to make second backup

  1. #1
    Junior Member
    Join Date
    Aug 2017
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    4

    Can't seem to make second backup

    Hello,

    I hope I'm not missing something easy, but I cannot seem to back up a second drive. I'm trying to backup about 198gigs and have over 5,000gigs of room on destination. I'll attach the error I get. Thank youParagon.JPG

  2. #2
    Senior Member
    Join Date
    Jun 2016
    Posts
    142

    Re: Can't seem to make second backup

    Hi,
    Please let me know, where you`re trying to backup (network disk or external drive). For better analysis of the issue, logs are required. Please provide the logs, which can be collected in the program menu: Home > Collect logs.

  3. #3
    Junior Member
    Join Date
    Aug 2017
    Posts
    4

    Re: Can't seem to make second backup

    John, thank you for the reply and my apologies for the lack of info. I'm backing up to a Seagate external 6tb drive. I backed up my C drive and it went on without problems, but now won't accept even the smallest back up of other drives. I'm at work now, but will be happy to supply the logs once I get home. Thanks again!

  4. #4
    Junior Member
    Join Date
    Aug 2017
    Posts
    4

    Re: Can't seem to make second backup

    Hey John, hopefully I get this posted before pc crashes again. Do I just copy and paste all the text from logs?
    Last edited by rswannabe; 12.08.17 at 00:30.

  5. #5
    Senior Member
    Join Date
    Jun 2016
    Posts
    142

    Re: Can't seem to make second backup

    Hi,
    Please attach the logs to the request to Paragon Support and submit it using your account via Support tab > New support request: https://my.paragon-software.com/#/login.
    And provide the ticket ID here.

  6. #6
    Junior Member
    Join Date
    Aug 2017
    Posts
    4

    Re: Can't seem to make second backup

    Hi John,

    I submitted as instructed and the ticket # is 134987. Thanks for your help!

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