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Thread: Unable to Mount Backup Image HDM15 SP2

  1. #1
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    Unable to Mount Backup Image HDM15 SP2

    Paragon HDM Pro 15 SP2 / Win10 Pro. 64bit

    I am running cyclic backups on numerous partitions to other partitions.

    The archives do show up in HDM15 --- however, I am unable to mount them via HDM15. Any ideas out there?

    Upon a mounting attempt for a given archive, I receive the following error:

    OPERATION FAILED
    Failed to open specified plugin
    Error Source: Universal Image Mounter
    Error Code: 0xe0000025

    GrumpyAeroGuy

  2. #2
    Senior Member
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    Re: Unable to Mount Backup Image HDM15 SP2

    Hi,
    Please try to reinstall the software.

  3. #3
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    Re: Unable to Mount Backup Image HDM15 SP2

    Quote Originally Posted by John Paragon View Post
    Hi,
    Please try to reinstall the software.
    Uninstalled and Reinstalled. Problem Persists.

    Also realized that under schedule tab, "Last Run Time" and "Last Result" don't populate.

    This is for the aforementioned cyclic backups.

  4. #4
    Senior Member
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    Re: Unable to Mount Backup Image HDM15 SP2

    Hi,
    Please submit your request to Paragon support and provide logs, which can be found at: C:\Windows\Logs\Paragon Software\UimSetup

  5. #5
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    Re: Unable to Mount Backup Image HDM15 SP2

    Quote Originally Posted by John Paragon View Post
    Hi,
    Please submit your request to Paragon support and provide logs, which can be found at: C:\Windows\Logs\Paragon Software\UimSetup
    Thank you for reaching out.
    At the moment we are unable to process your response in a timely manner, we apologize for the inconvenience.
    We will get back to you as soon as possible.
    Thank you for understanding.
    ____________________
    With best regards,
    Paragon Support Team

    Paragon Software Group

    I assume this is being managed out of Germany?

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