VSS Error after creators update - Unable to FindFirstFile.

[Steven_W]

Using Hard Disk Manager 15 - 10.1.25.813

I have previously been able to create system-images without problems.

However, after updating Win10 to Creators-Edition, I now get the following error in the Event Viewer, and the job doesn't run

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Source: CAPI2 Level: Error, EventID: 513

Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
TraverseDir : Unable to FindFirstFile.

System Error:
The system cannot find the path specified.
.

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I have also tried the tools on a second machine (recently updated to Win10-Creators) with the same issue.

Any ideas ? (Or and additional diagnostic-information I can provide)

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Out of interest, using Win10's own tools, the backup runs fine.
wbadmin start backup -backuptarget:e: -include:c:

[wptski]

Are you trying to create an image manually or from a script?

[Steven_W]

This was a simple manual backup

1 - Backup to VD
2 - Select entire Solid-state drive (my machine has 1xSSD and 1x 2Tb SATA Drive)
3 - Choose "Back up Now" ...
4 - Then, Click "Apply" to start the process off..

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Note: my next "attempt" is going to be to try the same job with VSS (Hot-Processing) off, but they requires me to allow the PC to reboot and I'm in the middle of using it at the moment.

[Steven_W]

Just found the following in C:\Windows\Logs\Paragon Software\VssRequester

15-04-2017T13:25:15.170 SNAPSHOT0001 Enter InitializeVSSForBackup(). BackupType = 1; TreatAsFull = 1
15-04-2017T13:25:15.892 SNAPSHOT0001 Leave InitializeVSSForBackup(). Backup has been successfully initialized
15-04-2017T13:25:15.892 SNAPSHOT0001 Enter CreateVSSSnapshot(). m_BackupType = 1; r_includedVolumes = "\\?\Volume{9c294aee-cef8-454b-83d1-ac6802703464}\ \\?\Volume{358c9210-4886-4240-99fe-af4c9e3e76aa}\ \\?\Volume{4eef3224-18df-460a-a58a-16f5827f15c5}\ \\?\Volume{cb70d8f8-2f80-4c92-81a2-ef4ddef107ed}\ \\?\Volume{86138eee-77a0-47e5-b16a-055ed34243e0}\ "; r_includedWriters: r_excludedWriters:
15-04-2017T13:25:15.915 SNAPSHOT0001 ERROR VssClient::ContinueBackupWithCreateSnapshot(). m_pVssObject->IsVolumeSupported( m_ProviderID, ) failed. hr = 0x80070057. E_INVALIDARG. One of the parameters is not valid.
15-04-2017T13:25:15.915 SNAPSHOT0001 Leave CreateVSSSnapshotInt(). Snapshot creation failed. Fail details: CallingFunction = VssClient::ContinueBackupWithCreateSnapshot(); FailedFunction = m_pVssObject->IsVolumeSupported( m_ProviderID, ); ComMessage = E_INVALIDARG. One of the parameters is not valid.; hr = 0x80070057
15-04-2017T13:25:15.915 SNAPSHOT0001 Leave CreateVSSSnapshot(). Snapshot creation failed. RC = 0x80070057

[Steven_W]

One added piece of information ...

Even if I disable the "Hot Processing" (and allow the Paragon HDM to restart the PC) the backup fails with the same (CAPI2, 513) EventLog entry.

[wptski]

Submit a a trouble ticket via your Paragon account unless you get an answer here or do that anyway in case you don't. Try a backup from the your Recovery flash drive or CD/DVD also. If that fails, they really have a problem.

[Steven_W]

>>> Try a backup from the your Recovery flash drive or CD/DVD also.

I've just tried this (having created a fresh USB-Boot drive) and used it to successfully create images on both machines (1 laptop, 1 desktop).

So, this would suggest that the issue is limited to the VSS-call within the running creators-edition

[Steven_W]

Just for anyone else who happens to look at this thread ... there is a solution ...

https://www.paragon-software.com/lan...eators-update/

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Many thanks to Paragon Support for a quick reply to the support-ticket.

[wptski]

Just for anyone else who happens to look at this thread ... there is a solution ...

https://www.paragon-software.com/lan...eators-update/

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Many thanks to Paragon Support for a quick reply to the support-ticket.

There is? No new build available yet in my account. There's been a problem with HDM15S/B&R16, W10 v1607 and ADK v1607 when used with a NAS for over six months now. I think that's why there hasn't been a HDM16S yet and now this problem.

[Steven_W]

To be fair, the SP5 wasn't in my account either *before* I raised the support ticket.

Thus, based on the following text from the link above, I'm guessing that they are still running tests on SP5 before releasing the update to everyone.
>>> From: https://www.paragon-software.com/lan...eators-update/
>>> You will find the updated version in your personal MyParagon account as soon as it is available.
>>> We will inform you via email from eservice@paragon-software.com once it comes out.

My guess is that if you opened a ticket and asked to try SP5, they'd let you try it ahead of the general release.