Unable to Mount Backup Image HDM15 SP2

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20.05.17, 01:50
GrumpyAeroGuy

Unable to Mount Backup Image HDM15 SP2

Paragon HDM Pro 15 SP2 / Win10 Pro. 64bit

I am running cyclic backups on numerous partitions to other partitions.

The archives do show up in HDM15 --- however, I am unable to mount them via HDM15. Any ideas out there?

Upon a mounting attempt for a given archive, I receive the following error:

OPERATION FAILED
Failed to open specified plugin
Error Source: Universal Image Mounter
Error Code: 0xe0000025

GrumpyAeroGuy
26.05.17, 15:22
John Paragon

Re: Unable to Mount Backup Image HDM15 SP2

Hi,
Please try to reinstall the software.
02.06.17, 03:27
GrumpyAeroGuy

Re: Unable to Mount Backup Image HDM15 SP2

Quote:

Originally Posted by John Paragon

Hi,
Please try to reinstall the software.

Uninstalled and Reinstalled. Problem Persists.

Also realized that under schedule tab, "Last Run Time" and "Last Result" don't populate.

This is for the aforementioned cyclic backups.
02.06.17, 15:29
John Paragon

Re: Unable to Mount Backup Image HDM15 SP2

Hi,
Please submit your request to Paragon support and provide logs, which can be found at: C:\Windows\Logs\Paragon Software\UimSetup
06.06.17, 13:38
GrumpyAeroGuy

Re: Unable to Mount Backup Image HDM15 SP2

Quote:

Originally Posted by John Paragon

Hi,
Please submit your request to Paragon support and provide logs, which can be found at: C:\Windows\Logs\Paragon Software\UimSetup

Thank you for reaching out.
At the moment we are unable to process your response in a timely manner, we apologize for the inconvenience.
We will get back to you as soon as possible.
Thank you for understanding.
____________________
With best regards,
Paragon Support Team

Paragon Software Group

I assume this is being managed out of Germany?