Hello,
I hope I'm not missing something easy, but I cannot seem to back up a second drive. I'm trying to backup about 198gigs and have over 5,000gigs of room on destination. I'll attach the error I get. Thank youAttachment 330
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Hello,
I hope I'm not missing something easy, but I cannot seem to back up a second drive. I'm trying to backup about 198gigs and have over 5,000gigs of room on destination. I'll attach the error I get. Thank youAttachment 330
Hi,
Please let me know, where you`re trying to backup (network disk or external drive). For better analysis of the issue, logs are required. Please provide the logs, which can be collected in the program menu: Home > Collect logs.
John, thank you for the reply and my apologies for the lack of info. I'm backing up to a Seagate external 6tb drive. I backed up my C drive and it went on without problems, but now won't accept even the smallest back up of other drives. I'm at work now, but will be happy to supply the logs once I get home. Thanks again!
Hey John, hopefully I get this posted before pc crashes again. Do I just copy and paste all the text from logs?
Hi,
Please attach the logs to the request to Paragon Support and submit it using your account via Support tab > New support request: https://my.paragon-software.com/#/login.
And provide the ticket ID here.
Hi John,
I submitted as instructed and the ticket # is 134987. Thanks for your help!